Returns & reverse logistics
What comes back matters as much as what goes out.
Returns are where margin quietly disappears. We collect, assess and return bulky goods into your process with the same care they were delivered with.
A return is a second chance at the customer relationship.
For bulky goods, a return isn't a satchel at the post office. It needs a booking, a vehicle, two people and somewhere for the item to go — and the customer is already unhappy before it starts.
3 Mile handles collections, swap-outs, warranty movements and faulty-goods retrieval, with condition recorded at pick-up so you can make a decision on the stock rather than guessing.
What's involved
How we run it
Customer collections
Booked pick-ups from the home, handled with the same standard as a delivery.
Exchanges & swap-outs
Deliver the replacement and take the original in a single visit.
Condition assessment
Photos and notes captured at collection so disputes don't rely on memory.
Return to stock
Saleable items repacked and returned to inventory instead of written off.
Warranty movements
Product moved between customer, warehouse, supplier or repairer as required.
Disposal & recycling
End-of-life items and packaging removed responsibly where required.
What it means for you
The outcome
- More returned stock recovered as saleable inventory.
- Clear evidence of condition when a claim needs resolving.
- A recovery experience your customer will still talk about positively.
- Less internal admin chasing collections and replacements.
Make the last mile the strongest part of your brand.
Tell us where it gets difficult — the container, the warehouse, the doorway or the return — and we'll show you how 3 Mile would run it.