Commercial logistics for retail
The shortest part of your supply chain is the part they remember.
3 Mile provides last-mile delivery, cross-docking, warehousing and complete 3PL support for furniture retailers and bulky-goods businesses.
18 years running logistics for Australian retailers
National coverage across Melbourne, Sydney, Brisbane, Adelaide and Perth
Trucks drive over two million kilometres every year
A few kilometres of road, a driveway and a doorway. That's the distance carrying everything your brand promised.
Who we are
Retail logistics, run by people who've carried the product themselves.
3 Mile is a commercial logistics brand created by the experienced team behind Move My Stuff. Same operational discipline, aimed entirely at businesses that sell large, valuable products and can't afford the final stages going wrong.
Our customers are retailers, manufacturers and online brands who have outgrown general freight — where the product is too big for a courier, too valuable to leave at a gate, and far too visible to hand to someone who isn't accountable for it.
18
Years in the logistics industry.
2M+
Kilometres our trucks drive every year.
5
Major cities covered: Melbourne, Sydney, Brisbane, Adelaide and Perth.
1
Dedicated account manager as your single point of contact.
“Short distance. Enormous consequences.”
Capabilities
More than delivery. The back end of your retail business, run by one operation.
Take a single service or the whole chain. Whichever you choose, accountability never changes hands halfway.
Last-Mile Delivery
Two-person crews who get a three-seater up the stairs, through the doorway and into the right room — and leave the customer talking about your brand, not the freight.
ExploreCross-Docking
Stock that's already sold shouldn't sit still. We unpack, check and push it straight onto delivery runs instead of paying rent on it.
ExploreWarehousing & 3PL
Space, racking and equipment built for oversized stock — so you can buy deeper and sell wider without signing another lease.
ExplorePick & Pack
Mixed catalogues picked to the item and staged by run — the bedframe, the mattress and the two side tables arriving as one order.
ExploreReturns & Exchanges
Bulky returns collected, condition recorded and brought back as inventory rather than a write-off and an unhappy review.
ExploreScalable Retail Logistics
A container week, a campaign spike, a new state. Capacity that moves with your trade instead of capping it.
ExploreBig & bulky
Product that takes two people, a plan and a bit of respect.
Lounges, bedding, dining suites, spas, appliances and glass-fronted cabinetry. Everything we do is set up around goods that don't fit a conveyor and can't be left on a porch.
The complete journey
Receive. Store. Pick. Dispatch. Deliver. Return.
Hand us one stage or the whole distance — and hand over more of it as you grow.
- Stage 01
Receive
Containers devanned, counted and condition-checked as stock comes off.
- Stage 02
Store
Oversized product racked or floor-stacked, located and tracked.
- Stage 03
Pick
Orders assembled to the item, matched and staged for the right run.
- Stage 04
Dispatch
Runs planned around region, vehicle, access and delivery windows.
- Stage 05
Deliver
Booked, communicated and placed inside the customer's room.
- Stage 06
Return
Collections, swaps and warranty stock recovered and assessed.
Customer experience
The sale isn't finished at checkout. It's finished in the room.
For most online retailers, delivery is the only physical contact a customer ever has with the brand. Everything else was a photo and a promise — this is the part they actually touch.
Clear communication
Bookings confirmed, windows honoured and changes explained before the customer has to chase.
Respectful in-home service
Floors protected, product placed in the right room, packaging removed on request.
Careful handling
Crews who know how a heavy, fragile, awkward item behaves before it meets the door frame.
Visibility
You and your customer both know where the order is and what happens next.
Who we help
Retailers whose product is too big, too valuable or too visible for general freight.
Furniture Retailers
Showroom and online sellers moving lounges, bedding, dining and outdoor ranges.
Homewares & Bulky Goods
Appliances, spas, gym gear, mirrors and oversized product couriers won't touch.
Manufacturers & Importers
Container unpacks, wholesale distribution and delivery to stores and end customers.
E-commerce Businesses
Online-first brands who need a fulfilment and delivery arm without building one.
Growing Retail Networks
Multi-store groups adding regions, channels or a national delivery footprint.
Not sure where you fit?
See who we helpTechnology & visibility
Your team should hear it from the system, not from the customer.
Logistics technology earns its place by removing uncertainty. We use it for booking management, tracking, proof of delivery and reporting — and keep people on the exceptions it can't solve.
Booking management
Windows agreed with the customer and held against the run.
Tracking & status
Where an order sits between the rack and the doorstep.
Proof of delivery
Signatures, notes and photos captured at the point of placement.
Reporting
Volumes, service outcomes and exceptions back to your team.
Customer portals
Instant pricing, booking and visibility through a dedicated client portal.
API integrations
Seamless data exchange with your CRM, ERP and e-commerce systems.
Why 3 Mile
Capability you can walk through, not promises you have to take on faith.
18 years of operational experience
Nearly two decades moving large, valuable products for Australian retailers and their customers.
National coverage, major cities
Melbourne, Sydney, Brisbane, Adelaide and Perth — with the kilometres to prove it.
Bulky is the specialty, not the exception
Heavy, fragile, oversized, awkward through a doorway and expensive to get wrong. That's the job we're built around.
One partner, rack to room
Warehousing and transport under a single accountable operation, so nothing falls in the gap between providers.
A dedicated account manager
One point of contact for every inquiry — someone who knows your operation, not a call queue.
Technology that fits your stack
Custom CRM, WMS, customer portals and API integrations that talk to your systems, not replace them.
Make the last mile the strongest part of your brand.
Tell us where it gets difficult — the container, the warehouse, the doorway or the return — and we'll show you how 3 Mile would run it.
Request a proposal
Tell us about your product and your customers.
Volumes, locations and the part of the process that keeps going wrong. We'll come back with how 3 Mile would run it.