Last-mile delivery
The last mile, treated like part of the product.
From your rack to their room — crews who handle a three-seater, a bedframe or a spa like it still belongs to you until it is placed.
Delivery is where your customer finally meets your product.
Large products don't behave like parcels. They need two people, planning, protection and a crew who can read a hallway before they carry a lounge through it. General freight networks aren't built for that; we are.
3 Mile delivery teams book a window with the customer, arrive prepared, protect the home, place the product where it's wanted and leave the space clean. Your team hears about the delivery only when something needs a decision.
What's involved
How we run it
Two-person crews
Trained for weight, access and awkward entries — stairs, lifts, tight corners and narrow doors.
Booked delivery windows
Windows agreed with the customer up front and held against the run plan.
Customer communication
Confirmations, reminders and honest updates when something changes.
Room-of-choice placement
Product placed, positioned and unwrapped where requested, with packaging removed on request.
Property protection
Floor coverings, blankets and careful handling as standard, not an add-on.
Run planning
Routes built around region, vehicle type and access requirements rather than raw stop counts.
What it means for you
The outcome
- Fewer damage claims and fewer redeliveries eating your margin.
- Delivery feedback that supports your reviews instead of undermining them.
- One accountable operator from dispatch to doorstep.
- Capacity that flexes with promotions, container arrivals and seasonal peaks.
Make the last mile the strongest part of your brand.
Tell us where it gets difficult — the container, the warehouse, the doorway or the return — and we'll show you how 3 Mile would run it.